License Has Expired

The collector’s log indicates license key is invalid and token is expired.

SYMPTOM

The collector’s log indicates that the license is expired. For example:

Jun 14 13:49 23 ld6r3-elastiflow flowcoll[1763]: 2023-06-14T13:49:23.219+0100	fatal	flowcoll/flowcoll.go:74	exiting flowcoll because your license key is invalid	{"code:", "license/invalid", "reason", "token is expired by 3071267s"

PROBLEM

The ElastiFlow license has expired.

SOLUTION

Three ElastiFlow license tiers require a valid license key: Basic, Standard, and Premium.

• If your Basic License has expired, you may request a new license key, valid for one year, from the ElastiFlow website, update the key in the collector's configuration, and restart the collector.

• If any other license, Standard or Premium (including Trials), has expired, please contact [e-mail].

You can learn more about ElastiFlow licenses and subscriptions on the our website.

REFERENCE

• Community, Basic, Standard & Premium Subscriptions

• 30-day Trial License Sign Up

• Basic License Sign Up

• EF_FLOW_LICENSE_KEY

• EF_SNMP_LICENSE_KEY